Hyperlocal fulfillment within municipal limits. No long-haul transit delays or cross-state border friction.
Eligible physical items and appliances booked before 4:00 PM are dispatched and delivered same day.
Inspect working condition at your doorstep before providing verification OTP. 100% transparency.
If items arrive damaged or mismatched, reject immediately at doorstep for a full refund without deduction.
Scope of Physical Delivery
Mera SATHi is a strictly hyperlocal discovery and fulfillment platform. Physical product fulfillment (including rental items, appliances, consumer electronics, furniture, two-wheelers, and marketplace merchandise) is restricted to the specific city and service radius established by each verified seller or merchant.
Fulfillment Modes
Depending on the item category, merchant capabilities, and listing specifications, orders are fulfilled through one of two mechanisms:
- Merchant Doorstep Delivery: The provider or their designated local delivery personnel transports the rented item or purchased product directly to the customer's specified address within the agreed delivery window.
- Self-Pickup from Local Hub: The customer may elect to inspect and pick up the item directly from the merchant's verified store, showroom, or hub within their city, avoiding delivery charges.
Dispatch Windows & Timelines
Deliveries are executed according to the schedule chosen during order placement inside the mobile application:
- Same-Day Hyperlocal Delivery: For eligible listings booked before 4:00 PM, delivery typically occurs within 2 to 6 hours within municipal city limits.
- Scheduled Date & Slot: For rental appliances and furniture requiring assembly, the customer selects a preferred delivery and installation slot during checkout.
- Milestone Tracking: Customers receive real-time status updates directly inside the app:
CONFIRMED → PROCESSING → SHIPPED / EN ROUTE → DELIVERED
Verification & Doorstep Inspection
To protect both parties during physical handovers and eliminate fraudulent dispute claims:
- Mandatory Customer Inspection: Customers are required to inspect the physical condition, operational status, and serial numbers of rental items upon arrival before accepting delivery.
- Digital OTP Handover: Handover is confirmed via digital sign-off or a secure verification code (OTP) presented to the delivery agent. Sharing the OTP confirms successful receipt.
- Damage at Arrival Protection: If an item arrives physically damaged, malfunctioning, or materially different from the listing description, the customer must reject the item on the spot.
Delivery Charges & Transparency
Any applicable delivery, pickup, or heavy-equipment handling charges are computed based on distance (kilometres) and item weight/dimensions. All fees are clearly itemized in the checkout summary prior to payment confirmation.
Unsuccessful Delivery Attempts
If a delivery cannot be completed due to customer unavailability, unreachable contact numbers, or inaccurate address coordinates after reasonable attempts by the carrier:
- The merchant will attempt rescheduling within 24 hours.
- If re-delivery fails after multiple verified attempts, the order is cancelled and the prepaid security deposit is returned, while nominal one-way transit costs may be retained by the merchant.