Instant 100% prepaid return if an assigned technician fails to arrive at the scheduled time.
Rental security deposits are released within 24–48 hours following clean product check-in.
Approved reimbursements route directly to your original UPI, card, or registered bank account.
Fair 48-hour operations review ensuring zero arbitrary rejections on verified complaints.
Local Services Refunds
Mera SATHi facilitates bookings for independent local technicians and service providers. Our refund guidelines for service appointments are as follows:
- Provider Non-Arrival: If an assigned service provider fails to arrive at the scheduled time and address, and no mutually agreed rescheduling occurs, you are entitled to a 100% full refund of any prepaid amount.
- Service Dissatisfaction / Incomplete Work: If the service delivered does not match the confirmed scope or was left incomplete, you must notify customer support within 24 hours of service completion with relevant photo or video evidence. A partial or full refund will be determined after review with the provider.
Rental Security Deposit Returns
For rented products (such as appliances, electronics, two-wheelers, and furniture), security deposits protect against loss or damage:
In cases of confirmed physical damage, functional breakdown due to mishandling, or missing accessories, the estimated repair cost is deducted from the deposit with an itemized breakdown provided to the customer.
Property & PG Advance Bookings
For PG accommodations, hostel rooms, or flat rentals where advance token amounts are paid via the platform:
- Cancellation Prior to Move-In: If you cancel your reservation at least 7 days before the confirmed move-in date, any platform advance is refunded subject to nominal administrative charges as displayed during booking.
- Discrepancy at Check-In: If the physical property significantly deviates from listing photos, specified room type, or stated amenities upon physical arrival, you must report it within 24 hours of arrival to initiate a dispute for a full advance refund.
Refund Processing Timelines & Mode
All approved refunds are initiated through our authorized payment gateway partner back to the original funding source:
- UPI & Wallets: Typically credited within 24–48 business hours after approval.
- Debit & Credit Cards: Reflected on your bank statement within 5–7 business days depending on your card issuer's billing cycle.
- Net Banking: Processed via NEFT/IMPS within 3–5 business days.
- Cash on Delivery (COD) Transactions: For bookings paid in cash, refunds are disbursed directly via verified UPI ID or bank transfer provided by the user.
Ineligible Refund Scenarios
Refunds will not be approved under the following circumstances:
- Where a service was completed as agreed and the user confirmed satisfaction on-site to the technician.
- Where claims are filed after the mandatory 24-hour reporting window following service completion.
- Where rental items suffer deliberate destruction, unauthorized modifications, or severe negligence.
- Where a customer fails to provide access to the premises during the agreed appointment window without prior notice.
How to Raise a Refund Request
To initiate a refund review:
- Navigate to your order/booking record within the Mera SATHi mobile app or email support@mera-sathi.in.
- Quote your unique Order ID or Booking Reference.
- Provide a concise explanation of the issue along with photographs where applicable.