Cancel any service booking free of charge up to 2 hours prior to scheduled appointment time.
Instant cancellation with real-time refund computation directly from your My Bookings tab.
If a provider cancels, your prepaid amount is returned immediately in full with zero deductions.
Nominal travel fee applies only when cancelling while a traveling technician is marked en route.
Local Services Cancellation Rules
We understand that everyday schedules can shift unexpectedly. To ensure fair compensation for traveling technicians while accommodating customer needs, the following cancellation windows apply to on-demand services:
- Free Cancellation Window: You may cancel any service booking free of charge up to 2 hours prior to the scheduled service appointment time. Any prepaid booking amount will be refunded 100% to your source payment method.
- Late Cancellation: If a booking is canceled less than 2 hours before the appointment or while the technician is marked "En Route" in real-time tracking, a nominal dispatch fee (up to ₹50) may be deducted to cover technician travel expenses.
- At-Doorstep Cancellation: If you cancel after the technician has arrived at the doorstep, a standard inspection/visitation fee (as stated in the service listing) applies.
Rental Products Cancellation
For rental equipment, two-wheelers, electronics, and home appliances:
- Prior to Dispatch (Over 24 Hours): Full 100% refund of both the rental advance and the security deposit if canceled at least 24 hours before the scheduled delivery/pickup time.
- Same-Day Cancellation: If canceled within 24 hours of scheduled dispatch, one day's rental fee may be retained by the rental merchant, while the complete security deposit is immediately returned in full.
- Post-Delivery / Handover: Once a rental item has been accepted and handed over, premature returns are subject to the merchant's early return terms as specified in the booking payload.
Property & PG Accommodation Reservations
For PG rooms, hostel stays, and flat reservations secured with an advance booking fee:
• Cancellation 3 to 6 days prior: 50% refund of advance deposit.
• Cancellation under 48 hours: Advance token is forfeited to compensate property owner for inventory reservation.
Cancellation by Service Provider or Merchant
If a service provider or rental merchant cancels an accepted booking due to emergency, inventory shortage, or unforeseen equipment malfunction:
- You will receive an immediate automated push and SMS notification.
- Any prepaid amount is 100% refunded immediately without any deductions.
- Mera SATHi will provide alternative available verified providers within your city neighborhood.
- Providers with frequent unexcused cancellations are subject to algorithmic ranking penalties and account suspension.
Step-by-Step Cancellation Process
To cancel an active booking within the platform:
- Open the Mera SATHi app and navigate to My Bookings or Order Tracking.
- Select the active booking or order you wish to cancel.
- Tap Cancel Booking and select the primary reason for cancellation from the options.
- Confirm cancellation. Your status will update immediately to
CANCELLED, and your refund breakdown (if applicable) will be displayed.